:root{--bg:#0a0a0c;--bg-elevated:#111114;--sidebar:#0e0e12;--sidebar-width:520px;--panel:#16161a;--panel-glass:#16161ae0;--card:#18181c;--card-hover:#1f1f24;--blue:#3b82f6;--blue-light:#60a5fa;--blue-soft:#3b82f624;--green:#34d399;--green-soft:#34d3991f;--orange:#f59e0b;--orange-soft:#f59e0b1f;--red:#ef4444;--text:#f4f4f5;--text-soft:#e4e4e7;--muted:#a1a1aa;--muted-light:#d4d4d8;--border:#ffffff14;--border-light:#ffffff1f;--border-glow:#3b82f647;--radius-sm:12px;--radius-md:16px;--radius-lg:20px;--radius-xl:28px;--shadow-soft:0 4px 24px #00000059;--shadow-card:0 12px 36px #0006;--shadow-deep:0 20px 50px #00000073;--shadow-glow-blue:0 0 40px #3b82f61f;--shadow-inset:inset 0 1px 0 #ffffff0d;--transition:.25s cubic-bezier(.4, 0, .2, 1);--font:"Plus Jakarta Sans", system-ui, sans-serif;--chat-bubble-max:720px}body{color:var(--text);font-family:var(--font);-webkit-font-smoothing:antialiased}body.page-main{background:var(--bg);overflow:hidden}body.page-chat{background:var(--bg);height:100vh;overflow:hidden}body.page-chat:before{display:none}body.page-admin{background:var(--bg)}*{box-sizing:border-box;margin:0;padding:0}body{background:var(--bg);color:var(--text);font-family:var(--font);overflow:hidden}.main-app{min-height:100dvh;display:flex}.main-content{flex-direction:column;width:calc(100% - 280px);height:100dvh;margin-left:280px;padding:30px 30px 5px;display:flex;overflow:hidden}.main-sidebar{background:var(--sidebar);border-right:1px solid var(--border);z-index:1000;flex-direction:column;width:280px;height:100dvh;padding:24px;display:flex;position:fixed;top:0;left:0}.main-logo{margin-bottom:30px}.main-logo-title{letter-spacing:2px;font-size:34px;font-weight:700}.main-logo-subtitle{color:var(--muted);letter-spacing:.04em;text-transform:uppercase;margin-top:4px;font-size:12px}.main-profile{background:var(--panel);border:1px solid var(--border);border-radius:14px;align-items:center;gap:14px;margin-bottom:30px;padding:16px;display:flex}.main-avatar{background:var(--blue);border-radius:50%;justify-content:center;align-items:center;width:48px;height:48px;font-weight:700;display:flex}.main-role{color:var(--muted);font-size:13px}.main-menu-title{color:var(--muted);letter-spacing:1px;margin-bottom:15px;font-size:12px}.main-menu{flex-direction:column;gap:10px;display:flex}.main-menu-item{color:var(--muted-light);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:14px;justify-content:space-between;align-items:center;gap:10px;padding:12px 14px;font-size:15px;font-weight:500;text-decoration:none;transition:all .2s;display:flex}.main-menu-label{align-items:center;gap:10px;min-width:0;display:inline-flex}.main-menu-label svg{opacity:.85;flex-shrink:0}.main-menu-count{color:var(--text);font-weight:700}.main-menu-count.is-open{color:var(--green)}.main-menu-count.is-progress{color:var(--orange)}.main-menu-count.is-closed{color:var(--muted)}.main-menu-item:hover{color:var(--text);background:var(--blue-soft)}.main-menu-item.active{color:var(--blue);background:var(--blue-soft);border-color:#3b82f633;font-weight:600}.main-menu-item.active .main-menu-label svg{opacity:1;color:var(--blue)}body.dark-theme .main-menu-item.active,html[data-theme=dark] .main-menu-item.active{color:#fff;background:var(--blue);border-color:var(--blue)}body.dark-theme .main-menu-item.active .main-menu-label svg,html[data-theme=dark] .main-menu-item.active 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button{color:#fff;cursor:pointer;background:#2b63ff;border:none;border-radius:10px;width:100%;padding:12px}.main-header{flex-direction:column;flex-shrink:0;gap:16px;margin-bottom:20px;display:flex}.main-header-top{flex-wrap:nowrap;justify-content:space-between;align-items:center;gap:16px;display:flex}.main-section-a{flex-shrink:0;align-items:center;display:flex}.main-section-name{color:var(--blue);letter-spacing:2px;margin-bottom:8px;font-size:12px}.main-header h1{letter-spacing:-.02em;margin:0;font-size:30px;font-weight:700;line-height:1.1}.main-header-actions{flex-wrap:nowrap;flex:1;justify-content:flex-end;align-items:center;gap:10px;min-width:0;display:flex}.main-search-wrap{flex:auto;min-width:180px;max-width:380px;position:relative}.main-search-wrap input{background:var(--panel);border:1px solid var(--border);width:100%;color:var(--text);border-radius:12px;height:46px;padding:12px 42px 12px 14px}.main-search-wrap input::placeholder{color:var(--muted)}.main-search-icon{color:var(--muted);pointer-events:none;display:inline-flex;position:absolute;top:50%;right:14px;transform:translateY(-50%)}.theme-icon-btn{border:1px solid var(--border-light);background:var(--panel);width:46px;height:46px;color:var(--muted-light);cursor:pointer;transition:var(--transition);box-sizing:border-box;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.theme-icon-btn:hover{color:var(--text);background:var(--blue-soft);border-color:#3b82f673}.main-filters-toggle{border:1px solid var(--border-light);background:var(--panel);height:46px;color:var(--muted-light);cursor:pointer;transition:var(--transition);-webkit-user-select:none;user-select:none;white-space:nowrap;border-radius:12px;flex-shrink:0;align-items:center;gap:8px;padding:0 14px;font-size:14px;font-weight:500;display:inline-flex}.main-filters-toggle input{opacity:0;pointer-events:none;width:0;height:0;position:absolute}.main-filters-check{border:1.5px solid var(--border-light);width:16px;height:16px;transition:var(--transition);background:0 0;border-radius:4px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.main-filters-toggle.is-active .main-filters-check{border-color:var(--blue);background:var(--blue);box-shadow:inset 0 0 0 2px #0000}.main-filters-toggle.is-active .main-filters-check:after{content:"";border:2px solid #fff;border-width:0 2px 2px 0;width:4px;height:8px;transform:rotate(45deg)translateY(-1px)}.main-filters-toggle:hover{color:var(--text);background:var(--blue-soft);border-color:#3b82f673}.main-filters-toggle.is-active{color:var(--blue);background:var(--blue-soft);border-color:#3b82f673}.btn-primary{border:1px solid 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18px;font-weight:500;display:inline-flex}.main-logout:hover{color:var(--text);background:#ef444414;border-color:#ef444473}.main-admin-panel{background:var(--blue);border:1px solid var(--blue);color:#fff;cursor:pointer;white-space:nowrap;border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;gap:8px;height:46px;padding:0 18px;font-weight:600;text-decoration:none;transition:all .2s;display:inline-flex}.main-admin-panel:hover{background:var(--blue-light);border-color:var(--blue-light);box-shadow:var(--shadow-glow-blue)}.main-admin-panel .main-icon{color:#fff}.main-stats{opacity:1;grid-template-columns:repeat(4,1fr);gap:16px;max-height:300px;padding-bottom:10px;transition:max-height .35s,opacity .35s,margin .35s,padding .35s;display:grid;overflow:hidden}.main-stats-hidden{opacity:0;pointer-events:none;max-height:0;margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0}.main-stat-card{background:var(--panel);border:1px solid 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button[type=submit]{color:#fff;cursor:pointer;background:#2563eb;border:none;border-radius:6px;width:100%;margin-top:8px;padding:12px;font-size:15px}.login-form button[type=submit]:disabled{opacity:.6;cursor:not-allowed}.login-error{color:#b91c1c;background:#fef2f2;border:1px solid #fecaca;border-radius:6px;margin-bottom:12px;padding:10px;font-size:14px}body.light-theme,html[data-theme=light] body{--bg:#f3f4f6;--bg-elevated:#fff;--sidebar:#fff;--panel:#fff;--panel-glass:#ffffffeb;--card:#fff;--card-hover:#f9fafb;--text:#111827;--text-soft:#1f2937;--muted:#6b7280;--muted-light:#4b5563;--border:#11182714;--border-light:#1118271f;--border-glow:#3b82f633;--shadow-soft:0 4px 20px #0000000d;--shadow-card:0 8px 24px #0000000f;--shadow-deep:0 16px 40px #00000014;--shadow-glow-blue:0 0 24px #3b82f61f;--shadow-inset:inset 0 1px 0 #fffc;color:var(--text);background:var(--bg)}body.light-theme .main-sidebar{box-shadow:1px 0 0 var(--border)}body.light-theme .main-ticket-card,body.light-theme .main-filters-row{box-shadow:var(--shadow-soft)}body.light-theme .main-menu-item.active{color:var(--text)}body.light-theme .chat-info-sidebar,body.light-theme .chat-sidebar-inner,body.light-theme .chat-page,body.light-theme .chat-app,body.light-theme .chat-body,body.light-theme .chat-footer{background:var(--bg)}body.light-theme .chat-msg-user .chat-message-bubble{border-color:var(--border);background:#fff}body.light-theme .chat-input-wrap{background:#fff}body.light-theme .chat-info-section,body.light-theme .chat-client-card{box-shadow:var(--shadow-soft);background:#fff}body.light-theme .chat-info-field{background:#f9fafb}body.light-theme .chat-msg-support .chat-message-bubble,body.light-theme .main-admin-panel{color:#fff}body.light-theme .main-toggle-btn{color:var(--text-soft);border-color:var(--border-light);box-shadow:var(--shadow-soft);background:#fff}body.light-theme .main-toggle-btn:hover{background:var(--blue-soft);color:var(--blue)}body.light-theme 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